If the resolution of the complaint is not satisfactory, you can choose to file an appeal with the Appellate Authority, either directly to the Appellate Authority by e-mail or by telephone or by post or in person, or via the complaint center’s Customer Service Number.

Things to remember before calling:
1) The working hours for the Appellate Authority are Monday to Friday between 9:30 a.m. and 6:30 p.m.
2) The complaint details (Service Request No) shared by the complaint center should be accessible when raising an appeal to the Appellate Authority.
3) An appeal should be lodged within 90 days of the expiry of the period stated by the complaint center for the resolution of the complaint or request.
4) Within 3 days of reporting the issue, the Appellate Authority will provide a Unique Reference number.