Customer care number of Vodafone-Idea (VI)

VI logo

Prepaid and Postpaid

Tap the number to copy
Customer care 199– Toll free
For complaint 198– Toll free
WhatsApp number 9654297000
Customer helpline 9891012345
Check your number, Balance check, Data usage *111*2#
DND 1909

Click Here to know about DND procedure

Other numbers

Mobile Number Portability 18001234567
VAS Deactivation 155223
Data activation/ Deactivation 1925
Televerification 59059
COCP/ Enterprise 55666
Sakhi helpline 1800123100
Emergency Alert (Sakhi helpline) 55100
Email customercare@vodafoneidea.com (Mention mobile number in subject line)
Mobile Number Portability 18001234567
VAS Deactivation 155223
Data activation/ Deactivation 1925
Televerification 59059
COCP/ Enterprise 55666
Sakhi helpline 1800123100
Emergency Alert (Sakhi helpline) 55100

Email

customercare@vodafoneidea.com 
(Mention mobile number in subject line)

Click Here to know about Mobile number Portability procedure (MNP)

Quick Links

Prepaid USSD codes

NO LONG CODE PREPAID NEW MENU FLOW (*199#)
1 *199*1*3# 4G/3G/2G Internet Offers
2 *199*1*6# Chhota Credit
3 *199*1*7# Recharge Offer
4 *199*1*8# Voice, SMS, Roaming Offers
5 *199*2*1# My Balance
6 *199*2*2# Internet Usage / Data Usage
7 *199*3*1# Stop VAS
8 *199*3*2# Start VAS
9 *199*4# Get Vi™ app

Postpaid USSD codes

NO LONG CODE POSTPAID NEW MENU FLOW (*199#)
1 *199# Amount Due Rs. XX due date DD-MMM-YYY
2 *199*1*1# My Tariff & Activate New Tariff
3 *199*1*2# Data Usage
4 *199*1*3# Activate new Data Packs
5 *199*1*4# Roaming Packs
6 *199*1*5# Voice, SMS Packs
7 *199*2# Billing and Payment
8 *199*3*1# Start/Stop VAS Services
9 *199*4# Get Vi™ App

New Connection

Helpline Details

VI HELPLINE NUMBER DETAILS VI CONTACT NUMBER
Customer Helpline (Short Code) (from your Vi™ Mobile Number) 199
Customer Helpline (Long Code) xxxxx12345
Complaint Helpline (from your Vi™ Mobile Number) 198
Complaint Helpline (Long Code) xxxxxxx198
VAS Deactivation 155223
Do Not Disturb 1909
Data Activation/ Deactivation 1925
Televerification 59059
Mobile Number Portability Helpline 18001234567
COCP/Enterprise 55666
Sakhi Helpline 1800123100
Emergency Alert (Sakhi Helpline) 55100

Contact Service Numbers (For enquiries and requests)

CLUSTERS CIRCLES SHORT CODE LONG CODE
RAD Delhi 199 9891012345
RAD Rajasthan 199 9887012345
PUH Punjab 199 9814012345
PUH Haryana 199 9812012345
PUH Himachal Pradesh 199 9882012345
PUH Jammu & Kashmir 199 9086012345
TUP UP (E) 199 9889012345
TUP UP (W) 199 9837012345
EST Kolkata 199 9088012345
EST Rest of Bengal 199 9093012345
EST Assam 199 9085012345
EST NESA 199 9089012345
EST Orissa 199 9090012345
EST Bihar 199 9708012345
KAP Andhra Pradesh 199 9848012345
KAP Karnataka 199 9844012345
KTN Tamil Nadu 199 9092012345
KTN Kerala 199 9847012345
MPC Madhya Pradesh 199 9826012345
MUM Mumbai 199 9702012345
GUJ Gujarat 199 9824012345
MAH Maharashtra and Goa 199 9822012345

Contact Service Numbers (For complaints)

CLUSTERS CIRCLES SHORT CODE LONG CODE
RAD Delhi 198 8744000198
RAD Rajasthan 198 9887010198
PUH Punjab 198 9781500198
PUH Haryana 198 8684000198
PUH Himachal Pradesh 198 9882900198
PUH Jammu & Kashmir 198 9086046198
TUP UP (E) 198 8576000198
TUP UP (W) 198 8941000198
EST Kolkata 198 9088100198
EST Rest of Bengal 198 9093100198
EST Assam 198 9085000198
EST NESA 198 9089000198
EST Orissa 198 9090000198
EST Bihar 198 9708000198
KAP Andhra Pradesh 198 9848009198
KAP Karnataka 198 9844000198
KTN Tamil Nadu 198 9092000198
KTN Kerala 198 9947000198
MPC Madhya Pradesh 198 9826000198
MUM Mumbai 198 9702000198
GUJ Gujarat 198 9824000198
MAH Maharashtra and Goa 198 9822000198

Appellate Authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi™ Care)
From Monday to Friday, between 10:00 am and 6:00 pm.

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

STATE APPELLATE AUTHORITY EMAIL / CONTACT NUMBER ADDRESS
Andhra Pradesh & Telangana Ms. Padmavathi PV Contact no :9948002240 Fax – 040-27764700 Email – appellate.ap@vodafoneidea.com Vodafone Idea Limited, 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016
Assam Ms. Chandrani Mukherjee Contact no : 9706024365 Fax – 9706197061 Email – appellate.asm@vodafoneidea.com Vodafone Idea Limited, RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Bihar & Jharkhand Ms. Chandrani Mukherjee Contact no : 9709018279 Fax – 0612-2540352 Email – appellate.bih@vodafoneidea.com Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014
Delhi & NCR Mr. Mayank Srivastava Contact no : 01171032211 Fax – 01126940154 Email – appellate.delhi@vodafoneidea.com Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
Gujarat Ms. Vinita Joshi Contact no :7567860602 Fax – 9825025989 Email – appellate.guj@vodafoneidea.com Vodafone Idea Limited, Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Haryana Ms. Mandeep Kaur Contact no : 9813090003 Fax – 0184 2207410 Email – appellate.Har@Vodafoneidea.com Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Himachal Pradesh Mandeep Kaur Contact no : 9736397363 Fax No: 0172-2236347 Email – appellate.hp@Vodafoneidea.com Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Jammu & Kashmir Mandeep Kaur Contact no : 9796097979 Fax No: 0172-2236347 Email – appellate.jnk@vodafoneidea.com Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
Karnataka Ms. Padmavathi PV Contact No : 8071712000 Fax – 080 7171 1010 Email – appellate.kar@vodafoneidea.com Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071
Kerala Ms. Bindu Gopal Contact no : 9946123456 Fax – 04842803121 Email –appellate.ker@vodafoneidea.com Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
Kolkata Ms. Chandrani Mukherjee Contact no : 9088118992 Fax – 9830098241 Email – appellate.kol@vodafoneidea.com Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Madhya Pradesh & Chattisgarh Mr. Ronak Patel Contact no :9713377766 Fax – 0731-2551304 Email – appellate.mpcg@vodafoneidea.com Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore – MP – 452010
Maharashtra & Goa Mr. Amit Agrawal Contact no : 020-71718181, Fax – 011-71716666 Email – appellate.mah@vodafoneidea.com Vodafone Idea Limited, The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune– 411 003
Mumbai Mr. Girish Holla Contact no : 9820015713 Fax – 022 71713888 Email – appellate.mum@vodafoneidea.com Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059
Odisha Ms. Chandrani Mukherjee Contact no : 9090010078 Fax – +91 674 7171767 Email – appellate.orissa@vodafoneidea.com Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar – 751024, Odisha
Punjab Ms. Mandeep Kaur Contact no : 9888012346 Fax No: 0172-2236347 Email – appellate.pun@vodafoneidea.com Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
Rajasthan Mr. Mayank Shrivastava Contact no : 9828996200 Fax No: 01417171999 Email – appellate.raj@vodafoneidea.com Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur – 302017, Rajasthan, India
Tamil Nadu Ms. Bindu Gopal Contact no : 9962099625 Fax – 9884012345 Email – appellate.tamilnadu@vodafoneidea.com Vodafone Idea Limited, Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028
West Bengal Ms. Chandrani Mukherjee Contact no : 9093118992 Fax – 9732097666 Email – appellate.wb@vodafoneidea.com Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
NESA Ms. Chandrani Mukherjee Contact No : 9774024365 Fax – 9774197741 Email – appellate.nes@vodafoneidea.com Vodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003
UP East Mr. Vikram Bains Contact no : 9721980180 Fax – +91 522 2723974 Email – appellate.Upe@vodafoneidea.com Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010
UP West Mr. Vikram Bains Contact no :9719143245 Fax – 011-71718001 Email – appellate.upw@vodafoneidea.com Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi™ Care)
From Monday to Friday, between 10:00 am and 6:00 pm.

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

STATE APPELLATE AUTHORITY EMAIL / CONTACT NUMBER ADDRESS
Andhra Pradesh & Telangana Ms. Padmavathi PV Contact no :9948002240 Fax – 040-27764700 Email – appellate.ap@vodafoneidea.com Vodafone Idea Limited, 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016
Assam Ms. Chandrani Mukherjee Contact no : 9706024365 Fax – 9706197061 Email – appellate.asm@vodafoneidea.com Vodafone Idea Limited, RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Bihar & Jharkhand Ms. Chandrani Mukherjee Contact no : 9709018279 Fax – 0612-2540352 Email – appellate.bih@vodafoneidea.com Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014
Delhi & NCR Mr. Mayank Srivastava Contact no : 01171032211 Fax – 01126940154 Email – appellate.delhi@vodafoneidea.com Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
Gujarat Ms. Vinita Joshi Contact no :7567860602 Fax – 9825025989 Email – appellate.guj@vodafoneidea.com Vodafone Idea Limited, Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Haryana Ms. Mandeep Kaur Contact no : 9813090003 Fax – 0184 2207410 Email – appellate.Har@Vodafoneidea.com Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Himachal Pradesh Mandeep Kaur Contact no : 9736397363 Fax No: 0172-2236347 Email – appellate.hp@Vodafoneidea.com Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Jammu & Kashmir Mandeep Kaur Contact no : 9796097979 Fax No: 0172-2236347 Email – appellate.jnk@vodafoneidea.com Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
Karnataka Ms. Padmavathi PV Contact No : 8071712000 Fax – 080 7171 1010 Email – appellate.kar@vodafoneidea.com Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071
Kerala Ms. Bindu Gopal Contact no : 9946123456 Fax – 04842803121 Email –appellate.ker@vodafoneidea.com Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
Kolkata Ms. Chandrani Mukherjee Contact no : 9088118992 Fax – 9830098241 Email – appellate.kol@vodafoneidea.com Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Madhya Pradesh & Chattisgarh Mr. Ronak Patel Contact no :9713377766 Fax – 0731-2551304 Email – appellate.mpcg@vodafoneidea.com Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore – MP – 452010
Maharashtra & Goa Mr. Amit Agrawal Contact no : 020-71718181, Fax – 011-71716666 Email – Appellate.mah@Vodafoneidea.com Vodafone Idea Limited, The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune– 411 003
Mumbai Mr. Girish Holla Contact no : 9820015713 Fax – 022 71713888 Email – appellate.mum@vodafoneidea.com Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059
Odisha Ms. Chandrani Mukherjee Contact no : 9090010078 Fax – +91 674 7171767 Email – appellate.orissa@vodafoneidea.com Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar – 751024, Odisha
Punjab Ms. Mandeep Kaur Contact no : 9888012346 Fax No: 0172-2236347 Email – appellate.pun@vodafoneidea.com Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
Rajasthan Mr. Mayank Shrivastava Contact no : 9828996200 Fax No: 01417171999 Email – appellate.raj@vodafoneidea.com Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur – 302017, Rajasthan, India
Tamil Nadu Ms. Bindu Gopal Contact no : 9962099625 Fax – 9884012345 Email – appellate.tamilnadu@vodafoneidea.com Vodafone Idea Limited, Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028
West Bengal Ms. Chandrani Mukherjee Contact no : 9093118992 Fax – 9732097666 Email – appellate.wb@vodafoneidea.com Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
NESA Ms. Chandrani Mukherjee Contact No : 9774024365 Fax – 9774197741 Email – appellate.nes@vodafoneidea.com Vodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003
UP East Mr. Vikram Bains Contact no : 9721980180 Fax – +91 522 2723974 Email – appellate.Upe@vodafoneidea.com Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010
UP West Mr. Vikram Bains Contact no :9719143245 Fax – 011-71718001 Email – appellate.upw@vodafoneidea.com Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044

Circle Office Address

CIRCLE NAMECIRCLE OFFICE ADDRESS
Delhi2nd Floor, A-19 MCIE Mathura Road New Delhi-110076
GujaratBuilding -A-Corporate Road-Off-S.G.Highway,Prahladnagar-Ahmedabad, 380015
UP (E)Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Andhra Pradesh2nd Floor, Varuntower II, Begumpet, Hyderabad – 500016, Telangana, India
AssamVodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
BiharSai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014
HaryanaGround Floor, A-19 MCIE Mathura Road New Delhi-110076
Himachal PradeshKeonthal Complex, Khalini, Shimla – 171002
Jammu and Kashmir3rd Floor Sunny Square, Gangyal,Jammu
KarnatakaMaruthi Infotec Center, Ground Floor, ‘B’ Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071
Kerala4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014
KolkataPS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091
Madhya Pradesh139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010
Maharashtra and GoaThe Metropolitan, F.P. No. 27 Survey No. 21,Wakdewadi, Old PuneMumbai Highway,Shivaji Nagar 411003
NESARed Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam
MumbaiSkyline Ikon, 1-2 Floor, Andheri-Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059
OrissaUnit41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar751024, Odisha
PunjabC-105, , Industrial Area Ph-VII. Mohali- 160055
Rajasthan1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017
Rest of BengalVodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091
Tamil NaduPSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi ,Chennai -600096
UP (W)1st Floor, A-19 MCIE Mathura Road New Delhi-110076

Address

Office Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership
Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg,
Worli, Mumbai- 400030, India

Registered Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership
Suman Tower, Plot No. 18, Sector no 11, Gandhinagar – 382011
India, CINL32100GJ1996PLC030976.
Contact Number: +917966714000, FAX: +917923232251